Several times during my five years working at West End Games I received an early morning phone call of the utmost importance. Since I had to supplement my meager salary with tons of freelance work (like most of the editorial and graphic design staffers) I was usually up early, anyway, to work in an hour’s writing before getting an early start at the office. So the phone call wasn’t waking me up or anything, but it required me to leave even earlier. Usually the caller was production manager Rich Hawran, though sometimes owner Scott Palter himself. They needed me to perform an extremely urgent task before coming in to work: buy doughnuts.

